Shipping Rates & Details
Shipping charges vary by destination and shipping method. Shipping and handling (S&H) in U.S. dollars will be added to your order when you check out. Click here to view or shipping rates & details.
7 business days handling time after receipt of cleared payment.
We don't combine ship with inks bottles, all inks ship separate .
We do not accept Returns of items damaged by the user, or by improper use of the item.
International Shipping
We use USPS International Checkout, to fulfill orders for our International customers..
Your items will be transferred to International Checkout for processing.
International buyers are responsible for any import duty or taxes which might be charged by their own country's authorities.
Guarantee
If any reason you are unhappy with your purchase, simply return the merchandise to us within 7 days of your delivery date.
After the 7 days if any problem with the pen you can contact with US Distributor or Pen Manufacture
The merchandise be returned it its original packaging.Return & Exchange Policy
We only provide a prepaid return label for defective or items damaged in transit.
Customer satisfaction is our top priority. If you need to return or exchange merchandise you've ordered, please click here to view our Return & Exchange policy.
WARRANTY REPAIRS:
We are an US Authorized Dealer for the brands we carry and therefore your product is covered by the manufacturer's Warranty for any defects purchased on our Website
Satisfaction Guarantee
Satisfaction has been our top priority. We offer a full refund on all products returned within 7 days of your delivery date .
After the 7 days if any problem with the pen you can contact with US Distributor or Pen Manufacture
Returns
Returned items must be new and unused, and in unworn condition. "New, unused, un-inked " tags, the case and warranty book and the product must not have been altered in any way.
We cannot accept a return of any item with any indication that it has been inked/deeped or used.
n addition, returned items must be accompanied by their original documentation, We offer a full refund on all products returned within 7 days of the date the item was shipped.
All items properly returned under this policy are eligible for an exchange, refund, or a store credit, at your option. If you choose a refund, the full purchase price will be credited to the same form of payment used for the original purchase.
* Some Restriction Apply : A new released Item from factory we can't give discount according to the Manufacturer's Policy. Pens on "Sales" we can't give discount, already the pens in this section "Sales" has discount, some pens already
has the discount applied.
*Pre-Order Policy
We offer Pre-Orders for Coming Soon products so you don"t miss out the New releases.
How long will it take to arrive:
Once we receive the pre-ordered we will ship them to you within 3 business days.(Monday-Friday)
You will receive an email confirmation once your
item has shipped with a tracking number.
To secure your item, you will be charged at the time of purchase.
Yes, you can cancel the Pre-Order
please contact us via email
Returns Address
(First Contact us for return)
Products in its original packaging and materials.
Affix a return-shipping label to the package, and do not include any other markings or text on the package.
Ship your return prepaid and insured for the full purchase price by a traceable carrier such as United States Postal Service.,FedEx, UPS Etc.
All returns must be sent to:
For more info email:
Mailing Address:
Italianpens.com
12864 Biscayne Blvd Suite 202
Miami, Fl 33181- U.S.A
Ph- 1-305-302-0967
info@Italianpens.com
U.S.A Eastern Time 9:00AM to 5:00PM
Monday to Friday
